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Terms and Conditions

CTEC strives to provide you with the "HIGHEST QUALITY" equipment available!

CTEC WARRANTY
CTEC Standard warranty on all purchases will be for a period of 90 days with the exception of any items purchased at a cost of $30 or less which will carry a warranty of 30 days.

CTEC RMA
Should you require to return equipment, the following criteria must be met...

  • RMA must be requested within the 90 day warranty period or any other contract specific warranty. Warranty period starts the day customer PO is received.
  • RMA units "MUST" be returned within 30 days of issuing RMA. If the equipment being returned has not been received back at CTEC facility within specified time frame, then requested Credit "WILL NOT" be issued and Warranty will be "NULL & VOID".
  • Warranty label, OEM SN# and HECI code label must be affixed to unit(s)
  • FOR CLAIMS PROCESSING, ANY ITEMS FOUND TO BE PHYSICALLY DAMAGED, MUST BE REPORTED WITHIN 48 HOURS OF RECEIPT OF SHIPMENT AND ORIGINAL PACKAGING MATERIALS MUST  ALSO BE KEPT, IN ORDER TO RECEIVE REPLACEMENT or CREDIT.

CTEC RESERVES THE RIGHT TO PHOTOGRAPH ANY AND ALL EQUIPMENT PRIOR TO SHIPPING ORDER

CTEC will offer a replacement unit if one is available. If you choose not to receive a replacement, and one is available, a 10% restocking fee will apply. If no replacement is available, CTEC has the option to repair defective unit(s) at their discretion. If item(s) being returned cannot be replaced or repaired, a credit memo will be issued for the number of unit(s) being returned. ALL RMA REPLACEMENTS WILL SHIP VIA UPS GROUND SERVICE. SHOULD ALTERNATE SHIPPING METHOD BE REQUESTED, ADDITIONAL SHIPPING CHARGES OCCURED WILL BE THE RESPONSIBILITY OF THE RECIPIENT!

ALL EQUIPMENT BEING RETURNED WILL BE SUBJECT TO TEST PRIOR TO ISSUING CREDIT MEMO OR REFUND! PLEASE ALLOW 45 DAYS TO COMPLETE THIS PROCESS!

CTEC WARRANTY WILL NOT APPLY TO ITEMS BEING PURCHASED ON A LOT BID BASIS. ALL EQUIPMENT PURCHASED VIA LOT BIDS WILL BE SOLD "AS IS-WHERE IS" WITH NO APPLICABLE WARRANTY



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